LifeAfterDx--Diabetes Uncensored

A internet journal from one of the first T1 Diabetics to use continuous glucose monitoring. Copyright 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016

My Photo
Name:
Location: New Mexico, United States

Hi! I’m William “Lee” Dubois (called either Wil or Lee, depending what part of the internet you’re on). I’m a diabetes columnist and the author of four books about diabetes that have collectively won 16 national and international book awards. (Hey, if you can’t brag about yourself on your own blog, where can you??) I have the great good fortune to pen the edgy Dear Abby-style advice column every Saturday at Diabetes Mine; write the Diabetes Simplified column for dLife; and am one of the ShareCare diabetes experts. My work also appears in Diabetic Living and Diabetes Self-Management magazines. In addition to writing, I’ve spent the last half-dozen years running the diabetes education program for a rural non-profit clinic in the mountains of New Mexico. Don’t worry, I’ll get some rest after the cure. LifeAfterDx is my personal home base, where I get to say what and how I feel about diabetes and… you know… life, free from the red pens of editors (all of whom I adore, of course!).

Wednesday, October 10, 2007

Your insurance cares about you--Act 3

I slip the key into my mail box, but it won’t open. I fiddle with it. The lock is unresponsive. Like granite. It’s the little things that go wrong that take years off your life.

Then I realize that I’ve put my key in the wrong box. I pull the key out and slip it into the box to the left. It opens without difficulty. No moths fly out. A single envelope beckons me. Not even any junk mail. How have I fallen so far off the radar that I don’t even get junk mail anymore?

It’s from Presbyterian Health Plan. After my pleasant chat with Lujan yesterday I experience no nausea upon getting a letter from my health insurance.

I open it on the way back to my car. Riiiiiiiiiip. No telling how many Americans are run over and killed while reading their mail exiting Post Offices.

This letter is from Lisa. Her title is Grievance Research Specialist. Huh. I don’t envy her job.

The letter summarizes my sharp comments to Life Masters. She thanks me for sharing my concerns with Pres. They value my opinion. They’ll treat my complaint as an opportunity to make changes to give me better service. Some one will call me shortly.

Well, the message arrived before the messenger in this case. But still, I gotta admit, I’m impressed with Pres. Remember this started with a short tempered vent to a sub-contractor. My message was relayed and someone paid enough attention to research it.

Maybe I miss-judged Pres. Maybe they aren’t the faceless cold monolith that is Blue Cross. I still don’t trust them, but maybe I’ll be able to live with them.

I tell my new Dx’s that living with diabetes is like living with a tiger. If you feed it, groom it, never turn your back on it; you can live with a tiger. If you neglect it; it’ll pounce on you and rip you to shreds.

Maybe insurance is the same way. Diabetes and Insurance. You can live with both; just don’t turn your back.

2 Comments:

Blogger Frayed Edges said...

Thanks for the tiger analogy. I can see where you're coming from and it drives home the point that I'm working so hard to live with...that taking care of myself is no longer an "option" or something I'll get to later. Now is all I've got and I have to do it in the present.

6:57 AM  
Blogger Scott said...

I love the tiger analogy ... I think so few people appreciate that and its nice to put the reality into words like that.

7:14 AM  

Post a Comment

<< Home