It was an odd call, to
say the least. On the other end of the line was a nurse who works for my
patient’s health insurance company. They were trying to decide whether or not
to deny my patient’s insulin pump supplies.
Now this Patient has
been on a pump for about seven years. She’s actually a type 2, but she might as
well be one of us. Pre-pump she took multiple daily injections of two kinds of
insulin. She’s brittle as hell. She struggles with her control. There’s a lot
of variation in her BGLs, but her A1Cs generally run in the low sevens, not a
bad outcome for her efforts.
Apparently the insurance
company had been looking at a recent visit note. On that day, my patient had
suffered a pod failure, and just like one of us, in a matter of a few hours her
BGL had rocketed up, up, up to 463mg/dL. She had changed the pod, took a
correction, and was waiting for the resumed flow of insulin to take effect. As
a T2, her risk of DKA from a hyperglycemia this brief was nil, so her main
health issue was that she was PISSED off. Madder than a wet hen, in fact.
But I guess the
insurance nurse didn’t look at the most recent pump downloads that show my lady
tests 6-8 times per day, that her numbers generally run between 80-250 with a
good solid average of 130, OR that less
than 5% of her readings are above 250 mg/dL. Instead, the nurse at the insurance
company was totally focused on this one high BLG reading, and told me they were
wondering why they were paying so much money for insulin pump supplies if this
was all the better the results were.
I was stunned for a
moment. Everyone has a screaming high number now and again. That’s the cost of
doing business with diabetes. Taking someone’s pump away isn’t likely to
improve that. Probably, the opposite is true. So I pulled up the note, glanced
over it, and explained to the insurance nurse that my patient had suffered a
pod failure a few hours before, that’s all.
To which the nurse asked
me: “What’s a pod?”
Oh. But it gets worse.
It turns out this nurse knew pretty much nothing about insulin pumps of any
kind. Actually, she didn’t seem to know very much about diabetes, either.
Well, at least she
called to ask, rather than just getting out her red stamp pad. And, luckily, it
all ended well. The nurse was polite and courteous to me, and I was able to
lobby for the value of the supplies and she cleared them for shipment.
But in the course of the
conversation she happened to mention she’d soon be attending her 50th
reunion at her nursing school later in the month.
Let’s see…. 50 +
probable student age of 20 is 70.
So a 70-plus-year-old
nurse who knows nothing about pumps and diabetes is holding my patient’s
supplies hostage? Not that there’s anything wrong with advanced age. Experience
counts. And I plan to work well into my 90s, as I don’t have a dime saved for
my retirement, but why was someone with no knowledge of pumps in a position to
be making these kinds of decisions?